Call us at 0800 055 6196
Our art team is always willing to work with you to make sure your artwork looks amazing on whatever item you choose. Explore this page to learn more about your artwork and how our process works.
After you have placed your order, reply to the confirmation e-mail you receive and attach your art file to the e-mail. This ensures that we can match your artwork to the specific order you've placed.
Do not worry. Simply wait for one of our Customer Care Representatives to contact you promptly after your order is placed & email your files at that point.
There is a box for special instructions on the delivery page. Feel free to give us any information you think we need. Remember, artwork preparation is FREE and you'll receive a digital mockup for your approval - FREE - prior to production.
We can accept anything: e-mailed art to mailed hard copy (subject to sight of artwork). Just send us what you have and we'll work with you on the rest. Keep in mind that to keep your order moving as fast as possible, we prefer to receive vector file formats.
Note: Changing the file name to a vector file extension will not change the file type.
PDF (Adobe Acrobat)
• Embed the fonts used or export as generic .eps
AI or EPS (Adobe Illustrator)
• Convert text to outlines, embed any linked images
CDR (Corel Draw)
• Convert text to curves
DOC, PPT or PUB (Microsoft Office Files)
• Embed or include fonts
BITMAPS (.jpg, .tif, .pcx, .gif, .png, .bmp)
Pieces of fabric are sewn into the item to form the imprint
Imprint is depressed into the item's surface
Imprint is sandblasted, creating a deep frosted look
Imprint is raised onto the item's surface
Computerized sewing machines stitch the imprint onto item
Metallic foil resins are applied to the item's surface
Imprint is printed in CMYK allowing for the use of photos
Heat is used to thermally bond imprint onto the item's surface
Imprint is etched into the item via a laser
Imprint is transferred to the item via an inked flexible pad
With use of acid on glass, this gives the imprint a frosted look
Ink is pressed through a screen onto the item's surface
If working in Illustrator or other graphic programs, you will want to convert your text to outlines prior to sending the file. This ensures that your font does not get substituted and we will be able to keep your artwork exactly as you submit it.
To do this, you will want to go up to the menus at the top of the Illustrator program. Click on “Type” and go down to “Create Outlines”. You may also select the artwork and press Ctrl + Shift + O. Save and send us the file.
Raster files are made up of pixels and are commonly called bitmaps.
Vector files use coordinates to create shapes with points and lines. This file type maintains high image quality at any size.
Your file must be at least 300dpi or vector art. If your image is below 300dpi, please do not simply increase the resolution. This will result in a very blurry, pixelated image. Ideal full colour artwork will be 300dpi or higher at the size it will be printed.
The bleed area runs along the edges of your document. You will want to extend any background image or colour all the way to the edge, and slightly past it, to prevent any white borders from showing.
When images are taken from a website, they are typically 72dpi. This resolution is not high enough for printing purposes. You may also run into copyright restrictions when using web images and therefore we do not recommend using these in your artwork. The only exception would be if the image was purchased from a stock photo website at a large resolution.